Description of Profession
The official Hotel Reservation Officer is an employee who through predefined procedures and instructions undertakes to serve customers or stakeholders within products and services offered by the company or the agency or the tourist business.
Its purpose is the effective customer service, no matter which method of contact they have used (phone, internet, fax etc.) within the framework of different tasks that are served by the Call Center.
More
No requirements.
Candidate obtains the certificate after passing the exam.
The certificate is valid for 10 years.
The certified professional obtains:
- - Proof of professional qualifications
- - Professional ID card, a globally work asset
- - Self confidence
However it is worth noting that:
The European Accreditation Bodies have founded the European co-operation for Accreditation (EA), one of the main goals of which is to promote the international recognition of both the accreditation provided by its members and the accredited services by maintaining reliable multilateral agreements (MLAs). ESYD is one of the founding members of EA. Since March 2004, ESYD has become a signatory to the MLAs for Testing Laboratories, Calibration Laboratories and Inspection Bodies and since March 2005 for Certification Bodies for all provided services (persons, products, quality management systems, environmental management systems).
Through the co-operation between accreditation bodies at global level, accreditation recognition of MLAs signatories is expanded to most industrially developed countries, such as U.S.A., Canada, Japan, China, Australia etc.
ESYD regularly participates in the EA General Assemblies and in the meetings of the EA Committees for MLAs, Laboratories, Certification and Inspection Bodies. ESYD is a member of the International Laboratory Accreditation Collaboration – ILAC
PROFESSIONAL EXPERTS - Tourism
Hotel Receptionist
He correctly carries out and in time everything relating to customer services, in the reception and hosting areas.
Floor Department Employee
Cares about the cleaning and tidying of rooms of a hotel business as well as equipping them with all the necessary materials...
Linen Room Employee
Takes care of the proper handling, and supply of clothing in a hotel business as well as for the Department's laundry equipment...
Management Employee in Tourism Enterprises
Possesses the necessary knowledge, competences and skills to provide supportive administrative work…
Marketing Assistant (specialising in the Tourism Sector)
He supports and implements programs and decisions which are applied by the Commercial Department…
Hotel Call Centre Employee
Serve customers or stakeholders within products and services offered by the company or the agency or the tourist business
Buffet Person
Prepares the buffet area, aiming to prepare the order you will receive from the waiter in accordance with the rules and in compliance with the rules of hygiene and safety…
Food and Beverage Operator (Food health and safety)
Is involved in the handling of food and beverages in establishments engaged in one or more of the following activities…
Professional Cleaner
Provides services original cleanings (newly built), General cleaning (total cleanings), daily cleaning (cleaning maintenance), periodic cleaning…
Manager of food businesses
The person who has the overall responsibility for the proper functioning of a mass caterer business
Art restaurant specialist
The person who has the overall responsibility for the proper functioning of a caterer business.
Pastry Chef
The person who deals with the manufacture of bread, pastries, desserts and dishes of all kinds and forms.
Reception and Customer Service Employee for Russian speaking Tourists
The employee who properly and promptly carries out the work relating to the provision of services to the Russian and not only client...
Tourism Animator
Deals with preparing, organising animation and implementing, keeping in mind the rational and sufficient management, recreational, cultural, educational and sports...
Wine products connoisseur
Provides advice and information on the proper storage, maintenance, serving and common defects of winemaking products...
Executive in Department of Hygiene and Food Safety in meat processing companies
Preparation, processing, production, packaging, storage, transportation, distribution,...
Catering Units Management Executive
The person who has the overall responsibility for the proper functioning of a catering business
Quality Customer Service Executive in catering businesses
Is the intermediary for efficient and correct communication between the business and its customers...
Internet Trading Executive in Tourism
Works as an executive in a business which is active in e-commerce in tourism...
Ορεινός Τουρισμός & Συνοδός Βουνού
Προγραμματίζει, σχεδιάζει και ενημερώνει τους εκδρομείς για τη διαδρομή.
Στέλεχος ανάπτυξης & προώθησης εναλλακτικών μορφών τουρισμού
Απασχολείται στον ευρύτερο κλάδο του Τουρισμού, στο κομμάτι του σχεδιασμού και της προώθησης εναλλακτικών μορφών τουρισμού.
International e-tourism Management
Αποσκοπεί στο να ετοιμάσει τα στελέχη και τους ιδιοκτήτες τουριστικών επιχειρήσεων στις συνεχώς μεταβαλλόμενες συνθήκες
Ecommerce in Hospitality, eSales Management».
Οι ιδιοκτήτες και τα στελέχη ξενοδοχείων και γενικότερα της ταξιδιωτικής βιομηχανίας, εκπαιδεύονται και αναπτύσσουν τις κορυφαίες μεθόδους, διαδικτυακής διανομής και πώλησης.
Hotel Online Marketing and Reputation Management
Η ταξιδιωτική βιομηχανία διέρχεται το στάδιο της πλήρους αυτοματοποίησης και ψηφιοποίησης, σε όλα τα επίπεδα λειτουργιών.
